Stepniowski Family

OK, having gone through a number of cell phone providers through work and such, I realize that they all kind of suck when it comes down to it.  Either your reception sucks, the customer service sucks, etc.  But, I’ve reached a new level of disappointment in my latest interaction with AT&T Wireless.

In order to get the iPhone, we of course had to get AT&T service and sign a contract in order to get a “reasonable” deal.  Don’t even get me started on the shmuck fee you pay just because you have an iPhone!  I will be the first to admit that I love my phone, so I pushed the petty details of service to the back of my mind in order to savor my shiny little treasure.

But, since I’ve had the phone, text messages keep coming in from an unknown phone number (352-999-8399).  It started innocently enough with a text every now and then saying “hello”, “hi” or “hola”.  I just ignored it and then responded back saying that they had the wrong number.  When that didn’t resolve the problem, I finally played along and had a little conversation with the individual regarding “how much Neil is weird” and “how much we both like the Jabbaockeez masks”.  And, again, I reminded the person that I don’t know who they are or really what they are talking about.

So, all this wouldn’t be a big deal but I only get 200 messages a month in my plan and he/she is starting to really dent that.  Luke called AT&T and was told we would have to PAY for a service that would allow me to block people… why would I have to PAY to block people from using the text messages that I pay for? Incoming and outgoing messages count, and there seems to be nothing I can do to communicate directly with the person to cease and desist.  For that, AT&T, you are on my “you suck” list! You make enough money off of us and everyone else to do little things like allow us to block unwanted calls that we’re paying for – FREE!  Get over your giant corporate attitude and respect your customers a little.  God damn it, if I didn’t have to use AT&T to have my iPhone, I’d say screw you all the way out of my contract.  But, it seems I’m stuck and can only complain online and to others.

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